Rules — The Pokies 114

Welcome and scope

Welcome to The Pokies 114. This Rules page explains, in clear and practical terms, how our platform works, what we expect from players and what you can expect from us. We tested our processes during routine quality checks and legal reviews, and our results show we operate to strict standards designed to protect players, ensure fair play and comply with applicable regulation.

General information

The Pokies 114 is operated by a company registered under registration number 3-102-841524 with a registered address near the North American Cultural Center, Barrio Dent, San Jose. Our service launched in 2021 and is based in Costa Rica. We operate under established gambling controls and adhere to the regulatory framework required by recognised authorities. By using The Pokies 114 you agree to these Rules and the accompanying Terms of Use that govern your access to our games and services.

How these Rules apply

These Rules are a legally binding agreement between you ("the player") and us ("the operator" or "we"). They apply to all activity undertaken on The Pokies 114 via desktop, mobile or other internet-enabled devices. By registering or accessing your account you confirm you have read, understood and accepted these Rules. If you do not accept them, you must stop using our services immediately.

Key points at a glance

Eligibility and acceptable use

We permit gaming on The Pokies 114 only if you meet all of the following conditions. We tested our checks in our compliance audit and continue to monitor account registrations to ensure integrity.

• You are at least the legal gambling age in the jurisdiction in which you permanently reside.
• You are located in a country or region where online gambling with us is lawful.
• You are not currently excluded from gambling, nor have you had an account closed for breach of terms.
• Your account is registered in your true name and with accurate personal information.
• You will not operate in a professional capacity and will use the service for entertainment purposes only.

Account registration and verification

When opening an account with The Pokies 114 we will ask for factual personal information including your name, date of birth, email and telephone number. We tested the registration flow to ensure it is simple for the user while meeting compliance requirements.

1. Create an account using accurate personal details.
2. Confirm your email and provide any additional identity verification documents when requested.
3. Do not register duplicate accounts. Only multiple accounts authorised by us are permitted.

We reserve the right to request documentation to verify identity and address. Failure to provide requested documentation may result in restricted access, delayed transactions or account suspension.

Deposits

Deposits are normally credited to your account once we have confirmation from the relevant financial provider or virtual wallet. We tested a range of deposit methods and found that most are credited promptly, subject to the payment provider's processing times.

• Only deposit using payment instruments registered in your name unless otherwise agreed in writing with our support team.
• Deposit limits apply as displayed in your account and in the payments section. These are in place for compliance and responsible gaming reasons.
• We may request evidence of source of funds or other supporting documentation for larger or suspicious deposits.

Withdrawals

Withdrawals are processed in accordance with anti-money laundering guidelines and policy. Our internal testing and real-world monitoring indicate that verified accounts typically experience faster processing times. The exact time for receipt of funds will depend on the withdrawal method and your banking provider.

Additional general withdrawal rules:

• We do not charge withdrawal fees; third-party or bank fees may still apply.
• We may hold funds while we verify documentation. This is a standard compliance step.
• If a withdrawal is returned by your financial institution, we will contact you to resolve the matter and may propose alternative payment options.
• Your account will not earn interest and we do not provide banking or currency conversion services.

Bonuses, promotions and wagering rules

Bonuses and promotions on The Pokies 114 are discretionary and are subject to specific terms in addition to these Rules. We tested several promotional flows to ensure clarity and to reduce potential for abuse. Our policy is consistent: bonuses are offered for entertainment and retention, not to guarantee profit.

• Bonuses may be restricted to specific games or game types. Check the promotion terms before playing.
• Abuse of bonuses, including creating multiple accounts to claim offers, using duplicate payment methods across accounts, or other fraudulent behaviour, will result in cancellation of bonuses and voiding of winnings.
• Using prohibited strategies (for example arbitrage or minimal-risk betting strategies that exploit wagering requirements) while a bonus is active may cause your bonus and related winnings to be cancelled.
• We reserve the right to void bonuses or promotional offers where we have reasonable grounds to suspect non-compliance or abuse.

Fair play, prohibited conduct and collusion

Maintaining a fair gaming environment is core to our service. We invest in technical controls and monitoring to detect irregular play patterns. Our testing teams routinely audit game integrity and system behaviour to ensure consistent, random outcomes where intended by game design.

• Automated play using robots, bots, scripts or programmed devices to play on behalf of a player is prohibited.
• Collusion between players to manipulate results or exploits of our systems is strictly forbidden.
• If we detect evidence of collusion, automated play or manipulation, we will suspend accounts, withhold funds and may institute legal action where appropriate.
• Players must not attempt to reverse-engineer or otherwise interfere with our games, platforms or software.

Game malfunctions and errors

In the rare case of a game malfunction, you must not attempt to take advantage of the error. We tested our incident response and have clear procedures for investigating malfunctions with partners and content suppliers.

• Where a malfunction affects game operation, outcomes or balances, we will investigate and determine whether bets or game rounds are valid.
• We reserve the right to void bets and withhold payouts if a malfunction materially affected the outcome.
• If an error results in loss of player funds, we will work with game suppliers to resolve the issue and will act in good faith to remedy verifiable losses where appropriate.

Security, privacy and data protection

We take security and privacy seriously. Our technical measures include encryption, secure authentication workflows and monitoring. During our security assessments we validated that personal data flows are limited to necessary processing for KYC, AML and payment processing.

• We will collect and store personal information required for account registration, verification and compliance.
• Personal data will be processed in accordance with our Privacy Policy and applicable law.
• We will disclose data to third parties only when required for fraud prevention, payment processing, compliance with legal obligations or with your consent.

Responsible gaming

We are committed to responsible gaming. From our experience running self-assessment checks and monitoring player activity, early intervention helps prevent harm. We provide tools and support to help players control their activity.

• Players can set deposit, loss, stake and session limits via account settings or by contacting support.
• Self-exclusion or cooling-off periods are available on request.
• If we identify signs of problem gambling behaviour, we may contact you with information, impose temporary limits or request verification and supporting documentation.
• We encourage players to seek external support if they experience difficulties; responsible gaming organisations are listed in our Help section.

Breaches, suspension and termination

We reserve the right to take action when a breach of these Rules occurs. Our compliance team investigated multiple simulated breach scenarios to ensure responses are proportionate and documented.

• If you breach any Rule, we may suspend or close your account and withhold funds pending investigation.
• Where we have evidence of fraud, collusion or abuse, we may permanently terminate accounts, void winnings and refer matters to law enforcement.
• We may also terminate accounts for persistent violation of these Rules or where required by law or regulatory instruction.

Disputes, corrections and contact

If you have a dispute regarding your account, a game outcome, a transaction or a rule interpretation, please contact our support team with details and any supporting documentation. We aim to resolve queries promptly. In our experience, providing clear documentation expedites resolution.

1. Contact support with your account details and a concise description of the issue.
2. We will investigate and provide a response, or request further information if needed.
3. If you remain unsatisfied, escalate the matter through the official channels listed in our Help section or by following the escalation steps provided in your account correspondence.

Changes to these Rules

We may update these Rules from time to time to reflect changes in law, regulatory guidance, business operations or security practices. Where appropriate we will publish updated versions and notify players. Our review process and legal audits ensure changes are tested and documented before publication.

What we expect from players — a practical checklist

Legal and regulatory statements

The operations of The Pokies 114 are conducted in accordance with the legal and regulatory framework applicable to our company. We comply with reasonable requests from regulatory bodies and will act to ensure our platform remains secure, honest and transparent. These Rules do not create any contractual relationship with any third party not expressly identified herein.

Final notes from our compliance and testing team

Our compliance audits and user-experience tests consistently show that transparency, simplicity and fast support are the most valued aspects of a responsible gaming site. We designed these Rules to be practical and enforceable. If you ever have any doubts about your obligations or our procedures, contact support for a clear explanation — our team will guide you through verification, bonus conditions and any dispute handling. Thank you for choosing The Pokies 114; we look forward to delivering a safe, fair and enjoyable gaming experience.

These Rules are effective as published. Continued use of The Pokies 114 constitutes acceptance of any updates or amendments that we publish going forward.